At Keykraft, your privacy matters. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. It applies to our website and all services we provide.
Information We Collect
We collect information you provide directly to us and information gathered automatically when you use our website and services.
- Contact details such as your name, email address, phone number, company, and mailing address when you fill out a form or request a demo.
- Business and billing information necessary to deliver our web, medical billing, marketing, and social media services.
- Protected health information (PHI) that we process solely as a business associate on behalf of our healthcare clients, under signed Business Associate Agreements.
- Technical data such as IP address, browser type, device information, pages visited, and referring URLs collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect to operate, maintain, and improve our services and to communicate with you.
- To provide, personalize, and improve the services you request.
- To process transactions, send invoices, and manage your account.
- To respond to inquiries, provide support, and send service-related notices.
- To send marketing communications where permitted, which you can opt out of at any time.
- To detect, prevent, and address security incidents, fraud, and technical issues.
- To comply with legal, regulatory, and contractual obligations, including HIPAA where applicable.
Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to remember your preferences, understand how the site is used, and improve performance.
You can control cookies through your browser settings. Disabling some cookies may affect the functionality of parts of the site.
How We Share Information
We do not sell your personal information. We share information only in the limited circumstances below.
- With trusted service providers and subprocessors who perform services on our behalf under confidentiality obligations.
- With payers, clearinghouses, and healthcare partners strictly as required to deliver medical billing services.
- When required by law, subpoena, or to protect the rights, safety, and property of Keykraft, our clients, or others.
- In connection with a merger, acquisition, or sale of assets, subject to this policy.
Data Security
We maintain administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and regular security reviews.
For healthcare data, we follow HIPAA Security Rule requirements. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as needed to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymize it.
Your Rights & Choices
Depending on your location, you may have rights regarding your personal information.
- Access, correct, or request deletion of your personal data.
- Object to or restrict certain processing, and request data portability.
- Opt out of marketing communications at any time via the unsubscribe link.
- Lodge a complaint with a supervisory authority.
To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law.
International Data Transfers
We operate in the United States and Pakistan. Where we transfer information across borders, we use appropriate safeguards consistent with applicable data protection laws.
Children's Privacy
Our services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.
Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised Last updated date.
Contact Us
If you have questions or requests regarding this Privacy Policy or your data, please contact our team using the information below.